Privacy policy

Maison de Misk London — Privacy Policy

Last updated: October 2025

Maison de Misk London Ltd (“we”, “us”, “our”) operates this website and online store, powered by Shopify.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site, make a purchase, or interact with us.

1. Information We Collect

We collect personal information necessary to provide and improve our services, including:

  • Contact details: name, email address, phone number, billing and delivery address.

  • Order information: items purchased, payment details processed securely by Shopify, and shipping data.

  • Device and usage data: IP address, browser type, cookies, and analytics.

  • Communications: messages or enquiries you send to us.

We do not store or access your full payment card details — all payments are processed securely through Shopify Payments, PayPal, or your chosen provider.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders, payments, and returns.

  • Communicate with you about orders or enquiries.

  • Provide customer support and improve our services.

  • Send marketing emails only if you have opted in.

  • Comply with legal, tax, and accounting obligations.

3. Sharing Your Information

We only share your data with trusted partners essential to operating our business:
Shopify (website platform), payment processors, shipping partners, and IT/analytics providers.
We do not sell your data.

Shopify may process data internationally — you can view their privacy policy here:
https://www.shopify.com/legal/privacy

4. Cookies

Our website uses cookies to operate securely and personalise your shopping experience.
You can disable cookies in your browser settings, although some features may not function correctly.
Maison de Misk London respects the Global Privacy Control (GPC) signal for applicable browsers.

5. Your Rights (UK & EU)

Under the UK GDPR and Data Protection Act 2018, you have the right to:

  • Access and obtain a copy of your personal data.

  • Request correction or deletion of inaccurate data.

  • Object to or restrict certain types of processing.

  • Withdraw consent for marketing communications at any time.

To exercise these rights, email info@maison-de-misk.co.uk.
We may need to verify your identity before processing your request.

6. Data Security & Retention

We use SSL encryption and secure servers to protect your data.
No system is completely impenetrable, but we take all reasonable measures to ensure confidentiality.
Data is retained only as long as necessary to fulfil orders, meet legal obligations, or resolve disputes.

7. International Transfers

Shopify may store or process data outside the UK or EEA.
When such transfers occur, they are protected by Standard Contractual Clauses (SCCs) or other lawful mechanisms that ensure adequate protection.

8. Children

Our services are not intended for individuals under 16 years of age.
We do not knowingly collect data from minors. Parents or guardians may contact us to request deletion if a child has provided personal data.

9. Complaints

If you believe your data has been misused, please contact us first.
If unresolved, you can lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk

10. Updates to This Policy

We may update this policy periodically to reflect business, legal, or regulatory changes.
The “Last updated” date above will always show the latest version.

11. Contact

Maison de Misk London Ltd
3rd Floor, 86–90 Paul Street
London EC2A 4NE, United Kingdom
📧 info@maison-de-misk.co.uk