Shipping policy
Maison de Misk London — Shipping & Delivery Policy
Last updated: October 2025
Maison de Misk London ships worldwide with trusted couriers to ensure each fragrance reaches you safely, securely, and on time. Below you’ll find full details of our delivery options, estimated timelines, and applicable charges.
1. United Kingdom
Courier: DPD
| Order Value | Delivery Cost | Estimated Delivery |
|---|---|---|
| Over £100 | Free | 2–3 Business Days |
| Under £100 | £4.50 | 2–3 Business Days |
Deliveries to the Channel Islands and Scottish Highlands may take up to 8 business days.
We are unable to ship to P.O. Boxes or Military addresses.
2. United States of America
Courier: DHL / FedEx
| Order Value | Delivery Cost | Estimated Delivery |
|---|---|---|
| Over £245 | Free | 5–7 Business Days |
| Under £245 | £11 / $15 | 5–7 Business Days |
We are unable to deliver to Military addresses or P.O. Boxes.
3. Canada
Courier: DHL / FedEx
| Order Value | Delivery Cost | Estimated Delivery |
|---|---|---|
| Over £245 | Free | 5–14 Business Days |
| Under £245 | £35 | 5–14 Business Days |
We currently deliver to Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Ontario, and Quebec.
4. Europe
Courier: DPD
Western Europe
| Order Value | Delivery Cost | Estimated Delivery |
|---|---|---|
| Over £245 / €295 | Free | 3–7 Business Days |
| Under £245 / €295 | £20 | 3–7 Business Days |
Eastern Europe
| Order Value | Delivery Cost | Estimated Delivery |
|---|---|---|
| Over £245 / €295 | Free | 5–10 Business Days |
| Under £245 / €295 | £20 | 5–10 Business Days |
Countries Covered:
Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Montenegro, Netherlands, Norway, Poland, Serbia, Slovenia, Sweden, Switzerland.
Customs & Duties:
There are no additional charges for European orders. All applicable fees are included in the delivery charge.
If you are asked to pay surplus customs fees, please contact us immediately for assistance.
Identification:
Some countries may require personal identification (ID) to process your order.
5. Middle East
Courier: DHL / FedEx
| Order Value | Delivery Cost | Estimated Delivery |
|---|---|---|
| Over £245 / $315 | Free | 5–14 Business Days |
| Under £245 / $315 | £35 / $45 | 5–14 Business Days |
Countries Covered:
Bahrain, Iraq, Israel, Kingdom of Saudi Arabia, Kuwait, Oman, Qatar, United Arab Emirates.
Please note that local customs clearance times may vary. We cannot guarantee delivery time if your parcel is held by customs.
6. Asia-Pacific & Rest of World
Courier: DHL / FedEx
| Order Value | Delivery Cost | Estimated Delivery |
|---|---|---|
| Over £245 / $315 | Free | 5–14 Business Days |
| Under £245 / $315 | £35 / $45 | 5–14 Business Days |
Countries Covered:
Australia, Brazil, Hong Kong, Indonesia, Japan, Malaysia, Morocco, Mexico, New Zealand, Philippines, Republic of Korea, Singapore, South Africa, Taiwan, Thailand, Türkiye.
Identification:
Certain destinations require a valid ID to complete delivery.
7. Important Notes
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Orders are processed Monday to Friday, excluding public holidays.
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Tracking information is provided once your order is dispatched.
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Delivery times are estimates and may vary due to customs or courier delays.
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Maison de Misk London is not responsible for delays caused by customs clearance, incorrect address details, or circumstances beyond our control.
8. Contact
For questions about your delivery or to report an issue, please contact:
📩 info@maison-de-misk.co.uk
📍 Maison de Misk London Ltd, 3rd Floor, 86–90 Paul Street, London EC2A 4NE, United Kingdom